We have a 30-day return policy.
Quickly and easily return your item(s) by sending us an e-mail at email@example.com.
ALL RETURNS are refunded via STORE CREDIT only in a form of a Mspazhang Boutique E-Gift Card. Returns are processed within 5-7 business days after you item(s) are delivered to us.
We do not provide prepaid return labels. You will be responsible for covering shipping costs to return. A store credit will be given for the amount of item(s) purchased only. If we mistakenly sent the incorrect item to you or a product is damaged or has a defect that we did not see, we will take full responsibility.
RETURNS WILL ONLY BE ACCPETED WHEN:
- Items are in their original condition.
- Items are in their original packaging.
- Tags remain attached to garments/product.
- Garments are unworn, unwashed and unstained and NO odor.
WE DO NOT ALLOW RETURNS FOR THE FOLLOWING:
- Facebook live sale or Facebook purchase(s).
- Items purchase on our website offering free shipping.
- Products purchased during promotional sales period (ex. 20% off or more), markdown/final sale/items listed XX.99.
- Shipping costs.
- Jewelry accessories/accessories
- Underwear, lingerie, bodysuits or swimwear bottoms (including one-piece or sets).
- Garments that have inbuilt underwear sewn into them.
- Products received without authorization.
- Products received without their tags attached.
- Products received in a condition other than their original condition.
- Products that appear worn, smell of perfume, smoke, deodorant or body odor.
- All shoes/heels.
- Products that are marked or damaged in any way, that includes fake tan, deodorant and makeup.
- Products that have animal hair.
- Hmong accessories or Hmong related items are FINAL sale.
We have the right to refuse any returned item that does not meet the original condition. In this instance, the returned item WILL NOT be sent to the consumer.
We do not do direct exchanges. You can start your return by e-mailing us at firstname.lastname@example.org. You can then use the Mspazhang Boutique E-Gift Card (store credit) to buy a new item(s) in a new size and/or color.
Mspazhang Boutique E-Gift Card
This is an online voucher that will be sent to you for the amount (minus shipping and/or discount amount) of your returned item(s). You can use this E-Gift Card on all items at checkout and do not have to use the total all at once.
Please inspect your orders upon receiving your orders. Contact us immediately at email@example.com if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right. In the case of a missing item, we will either send you the item within 1-3 business days once we have been notified or if the item is unavailable, we will send you a full refund for the missing item. The refund will be deposited back to you within 3-10 business.
We hope to never make a mistake, but in if you received the wrong/damaged item, please e-mail us within 24 hours of receiving your order and provide us a picture of the wrong/damaged item.
Reminder: ALL FB LIVE SHOPPING or FB purchases IS FINAL SALE and orders will not be combine with our online products.
By purchasing items from us you have agreed to our return policy.
Happy shopping and hope you love our items! :)